At Device Depot, your trust is our most valuable asset. We are committed to providing high-quality tech while ensuring your data remains secure and your shopping experience is transparent.
1. Data Privacy & Security
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Privacy Commitment: We do not share your personal information with third parties.
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Marketing: We use your contact details (email/phone) only to share the latest tech deals and updates if you have opted in. You can unsubscribe at any time via email or by contacting us directly.
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Security: We employ industry-standard security measures to protect your data during transactions and account management.
2. Returns & Exchanges
Due to the nature of electronic hardware, Device Depot operates a Limited Return Policy. We urge all customers to verify specifications before finalizing a purchase.
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General Rule: Items sold are not eligible for return or exchange unless they arrive defective or damaged.
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Reporting Window: Damaged or defective items must be reported within 24 hours of receipt.
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Resolution: Upon verification, we will offer a repair, replacement, or refund at our discretion.
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Shipping: Customers are responsible for the cost and safe packaging of return shipping.
3. Warranty Coverage
We stand behind our products with the following standard coverage:
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Ex-UK / Refurbished Products: 6-Month Warranty.
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Brand New Products: 12-Month Warranty.
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Battery Warranty: Limited to 1 Month.
Warranty Exclusions: The following are NOT covered under warranty:
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Physical or liquid damage
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Screens, Keyboards, and BIOS issues
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Storage Media (HDD/SSD) and RAM (Memory)
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Signs of misuse, neglect, or unauthorized repair attempts (a restocking fee may apply in these cases).
4. Important Notes
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Proof of Purchase: You must retain your original receipt/invoice to make a warranty claim.
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Non-Returnable Items: Certain software or specific consumables are ineligible for return. Check individual listings for details.
Contact Us
To initiate a claim or ask a question regarding your order, reach out to our support team:
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Phone: +254 702 051612
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Email: [email protected]
Device Depot reserves the right to update these policies at any time. Changes will be posted immediately on our website.