At Device Depot, we strive to get your tech to you as quickly and safely as possible. Below are the details of our shipping operations and delivery timelines.
1. Delivery Areas & Timelines
We offer nationwide delivery across Kenya. Delivery times depend on your location and the time of order confirmation.
| Destination | Estimated Delivery Time | Delivery Fee |
| Nairobi CBD | 1 – 3 Hours | FREE |
| Nairobi Environs | Same Day (2 – 5 Hours) | Ksh 300 – 500 |
| Major Towns (Upcountry) | Next Day (24 Hours) | Based on Courier Rates |
| Remote Areas | 2 – 3 Business Days | Based on Courier Rates |
Note: “Nairobi Environs” includes areas like Westlands, Kilimani, Upperhill, Madaraka, and Thika Road.
2. Order Processing
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Business Hours: Orders are processed Monday to Saturday, 8:00 AM to 6:00 PM.
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Cut-off Time: Orders placed after 4:00 PM for upcountry delivery will be dispatched the following morning.
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Verification: For security, all orders must be confirmed via a phone call or WhatsApp message before dispatch.
3. Shipping Methods
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In-House Riders: Used for urgent deliveries within Nairobi to ensure safe handling of fragile electronics.
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Third-Party Couriers: For deliveries outside Nairobi, we partner with trusted services like G4S, Wells Fargo, and reliable shuttle couriers.
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Self-Collection: You can choose to pick up your order directly from our shop during business hours.
4. Shipping Charges
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Delivery fees are calculated at checkout based on the weight of the package and your specific location.
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For heavy equipment (e.g., server racks or large printers), additional handling fees may apply.
5. Tracking & Communication
Once your order is dispatched via a third-party courier, we will provide you with a Tracking Number or a Waybill via SMS or WhatsApp so you can monitor your shipment’s progress.
6. Damaged or Missing Items
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Inspection: We strongly recommend inspecting your package immediately upon delivery.
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Reporting: If an item is physically damaged during transit, please report it to us within 24 hours.
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Liability: Device Depot ensures all items are securely packaged. While we assist in resolving issues with third-party couriers, our liability for transit damage ends once the item is accepted by the customer or the designated courier.
Contact Our Logistics Team
If you have questions about an ongoing delivery:
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Call/WhatsApp: +254 702 051612
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Email: [email protected]
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Website: https://thedevicedepot.co.ke/